Mock sample for your project: Amazon Connect Service API

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Amazon Connect Service

amazonaws.com

Version: 2017-08-08


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Description

Amazon Connect is a cloud-based contact center solution that you use to set up and manage a customer contact center and provide reliable customer engagement at any scale. Amazon Connect provides metrics and real-time reporting that enable you to optimize contact routing. You can also resolve customer issues more efficiently by getting customers in touch with the appropriate agents. There are limits to the number of Amazon Connect resources that you can create. There are also limits to the number of requests that you can make per second. For more information, see Amazon Connect Service Quotas in the Amazon Connect Administrator Guide. You can connect programmatically to an AWS service by using an endpoint. For a list of Amazon Connect endpoints, see Amazon Connect Endpoints. Working with contact flows? Check out the Amazon Connect Flow language.

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You can choose to configure all destinations in the subnet to receive traffic, or to specify individual port mappings that can receive traffic. For more information, see Types of accelerators. DNS name Global Accelerator assigns each accelerator a default Domain Name System (DNS) name, similar to a1234567890abcdef.awsglobalaccelerator.com, that points to the static IP addresses that Global Accelerator assigns to you or that you choose from your own IP address range. Depending on the use case, you can use your accelerator's static IP addresses or DNS name to route traffic to your accelerator, or set up DNS records to route traffic using your own custom domain name. Network zone A network zone services the static IP addresses for your accelerator from a unique IP subnet. Similar to an AWS Availability Zone, a network zone is an isolated unit with its own set of physical infrastructure. When you configure an accelerator, by default, Global Accelerator allocates two IPv4 addresses for it. 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