Mock sample for your project: Amazon Connect Service API

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Amazon Connect Service

amazonaws.com

Version: 2017-08-08


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Description

Amazon Connect is a cloud-based contact center solution that you use to set up and manage a customer contact center and provide reliable customer engagement at any scale. Amazon Connect provides metrics and real-time reporting that enable you to optimize contact routing. You can also resolve customer issues more efficiently by getting customers in touch with the appropriate agents. There are limits to the number of Amazon Connect resources that you can create. There are also limits to the number of requests that you can make per second. For more information, see Amazon Connect Service Quotas in the Amazon Connect Administrator Guide. You can connect programmatically to an AWS service by using an endpoint. For a list of Amazon Connect endpoints, see Amazon Connect Endpoints. Working with contact flows? Check out the Amazon Connect Flow language.

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If one IP address from a network zone becomes unavailable due to IP address blocking by certain client networks, or network disruptions, then client applications can retry on the healthy static IP address from the other isolated network zone. Listener A listener processes inbound connections from clients to Global Accelerator, based on the port (or port range) and protocol (or protocols) that you configure. A listener can be configured for TCP, UDP, or both TCP and UDP protocols. Each listener has one or more endpoint groups associated with it, and traffic is forwarded to endpoints in one of the groups. You associate endpoint groups with listeners by specifying the Regions that you want to distribute traffic to. With a standard accelerator, traffic is distributed to optimal endpoints within the endpoint groups associated with a listener. Endpoint group Each endpoint group is associated with a specific AWS Region. Endpoint groups include one or more endpoints in the Region. With a standard accelerator, you can increase or reduce the percentage of traffic that would be otherwise directed to an endpoint group by adjusting a setting called a traffic dial. The traffic dial lets you easily do performance testing or blue/green deployment testing, for example, for new releases across different AWS Regions. Endpoint An endpoint is a resource that Global Accelerator directs traffic to. Endpoints for standard accelerators can be Network Load Balancers, Application Load Balancers, Amazon EC2 instances, or Elastic IP addresses. An Application Load Balancer endpoint can be internet-facing or internal. Traffic for standard accelerators is routed to endpoints based on the health of the endpoint along with configuration options that you choose, such as endpoint weights. For each endpoint, you can configure weights, which are numbers that you can use to specify the proportion of traffic to route to each one. 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