Mock sample for your project: Amazon Connect Contact Lens API

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Amazon Connect Contact Lens

amazonaws.com

Version: 2020-08-21


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Description

Contact Lens for Amazon Connect enables you to analyze conversations between customer and agents, by using speech transcription, natural language processing, and intelligent search capabilities. It performs sentiment analysis, detects issues, and enables you to automatically categorize contacts. Contact Lens for Amazon Connect provides both real-time and post-call analytics of customer-agent conversations. For more information, see Analyze conversations using Contact Lens in the Amazon Connect Administrator Guide.

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Service Endpoints The following are the Amazon IVS service endpoints (all HTTPS): Region name: US West (Oregon) Region: us-west-2 Endpoint: ivs.us-west-2.amazonaws.com Region name: US East (Virginia) Region: us-east-1 Endpoint: ivs.us-east-1.amazonaws.com Region name: EU West (Dublin) Region: eu-west-1 Endpoint: ivs.eu-west-1.amazonaws.com Allowed Header Values Accept: application/json Accept-Encoding: gzip, deflate Content-Type: application/json Resources The following resources contain information about your IVS live stream (see Getting Started with Amazon IVS): Channel β€” Stores configuration data related to your live stream. You first create a channel and then use the channel’s stream key to start your live stream. See the Channel endpoints for more information. Stream key β€” An identifier assigned by Amazon IVS when you create a channel, which is then used to authorize streaming. See the StreamKey endpoints for more information. Treat the stream key like a secret, since it allows anyone to stream to the channel. Playback key pair β€” Video playback may be restricted using playback-authorization tokens, which use public-key encryption. A playback key pair is the public-private pair of keys used to sign and validate the playback-authorization token. See the PlaybackKeyPair endpoints for more information. Recording configuration β€” Stores configuration related to recording a live stream and where to store the recorded content. Multiple channels can reference the same recording configuration. See the Recording Configuration endpoints for more information. Tagging A tag is a metadata label that you assign to an AWS resource. A tag comprises a key and a value, both set by you. For example, you might set a tag as topic:nature to label a particular video category. See Tagging AWS Resources for more information, including restrictions that apply to tags. Tags can help you identify and organize your AWS resources. For example, you can use the same tag for different resources to indicate that they are related. You can also use tags to manage access (see Access Tags). The Amazon IVS API has these tag-related endpoints: TagResource, UntagResource, and ListTagsForResource. The following resources support tagging: Channels, Stream Keys, Playback Key Pairs, and Recording Configurations. Authentication versus Authorization Note the differences between these concepts: Authentication is about verifying identity. You need to be authenticated to sign Amazon IVS API requests. Authorization is about granting permissions. You need to be authorized to view Amazon IVS private channels. (Private channels are channels that are enabled for "playback authorization.") Authentication All Amazon IVS API requests must be authenticated with a signature. The AWS Command-Line Interface (CLI) and Amazon IVS Player SDKs take care of signing the underlying API calls for you. However, if your application calls the Amazon IVS API directly, it’s your responsibility to sign the requests. You generate a signature using valid AWS credentials that have permission to perform the requested action. For example, you must sign PutMetadata requests with a signature generated from an IAM user account that has the ivs:PutMetadata permission. For more information: Authentication and generating signatures β€” See Authenticating Requests (AWS Signature Version 4) in the AWS General Reference. Managing Amazon IVS permissions β€” See Identity and Access Management on the Security page of the Amazon IVS User Guide. Channel Endpoints CreateChannel β€” Creates a new channel and an associated stream key to start streaming. GetChannel β€” Gets the channel configuration for the specified channel ARN (Amazon Resource Name). BatchGetChannel β€” Performs GetChannel on multiple ARNs simultaneously. ListChannels β€” Gets summary information about all channels in your account, in the AWS region where the API request is processed. This list can be filtered to match a specified name or recording-configuration ARN. Filters are mutually exclusive and cannot be used together. If you try to use both filters, you will get an error (409 Conflict Exception). UpdateChannel β€” Updates a channel's configuration. This does not affect an ongoing stream of this channel. You must stop and restart the stream for the changes to take effect. DeleteChannel β€” Deletes the specified channel. StreamKey Endpoints CreateStreamKey β€” Creates a stream key, used to initiate a stream, for the specified channel ARN. GetStreamKey β€” Gets stream key information for the specified ARN. BatchGetStreamKey β€” Performs GetStreamKey on multiple ARNs simultaneously. ListStreamKeys β€” Gets summary information about stream keys for the specified channel. 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